On-Site Customer Service Representative

Job overview

The On-Site Customer Service Representative role is onsite in Wooster, OH. The posting states pay of $16–$18 per hour and describes a full-time schedule, typically Thursday through Monday, 8 a.m.–4 p.m., with weekend coverage required. QTL Holdings supports heating, cooling, and plumbing services for Ohio households through its affiliated brands. The representative handles inbound customer calls, triages overflow and parked calls, schedules appointments, follows up with existing customers and warm leads, and coordinates appointment priorities and technician assignments. The role also handles escalations and supports field technicians by connecting customers with service.

What you'll do

• Take inbound calls
• monitor overflow calls routed to the AI backup system
• sort and prioritize parked calls
• assess and act on customer needs
• make appointment-priority and technician-assignment decisions
• handle escalations
• return customer calls
• follow up with club members and warm leads
• schedule appointments
• support field teams.

What we're looking for

Skills & competencies

customer service

on-site

wooster oh

qtl holdings

inbound calls

appointment scheduling

customer support

heating and cooling

plumbing services

$16–$18/hour

thursday–monday

8 a.m.–4 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits and paid time off are offered.

Why this role

On-site administrative support experience and experience with phone and cloud-based systems are mandatory.

About the employer

QTL Holdings LLC - Recruiters for skilled residential & commercial trades is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.