Help Desk Supervisor

Job overview

The Help Desk Supervisor role is listed in Ashburn, VA, as remote, with compensation of $30–$35 per hour. The supervisor supports the Customs and Border Protection Technology Service Desk Tier I, Tier II, and ACE operations through Chenega MIOS and Chronos Operations. The role provides real-time shift oversight, coaching, and performance monitoring to help meet service levels, quality, and resolution objectives. It coordinates escalations and serves as a liaison between frontline agents and service desk leadership.

What you'll do

• Supervise help desk agents during assigned shifts
• monitor service levels and performance metrics
• conduct quality reviews, ticket audits, and coaching
• ensure contractual and government-directed processes are followed
• coordinate escalations and incident management
• support onboarding and equipment accountability
• monitor ticket processing and service targets.

What we're looking for

Skills & competencies

full-time

help desk supervisor

remote

ashburn va

chenega mios

$30–$35/hr

service desk

tier i and ii

cbp

rotating shifts

24x7x365 coverage

servicenow

amazon connect

10% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Chenega MIOS describes a broad benefits offering, professional development opportunities, and well-being programs.

Why this role

Rotating shift coverage is required across 24x7x365 operations; U.S. citizenship and ability to pass a CBP background investigation are required; travel of 10% is listed.

About the employer

Chenega Corporation is hiring for this role. Industry: Temporary Help Services. Sector: 56.