Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Mesa, AZ; compensation is not specified. Spencer’s TV & Appliances provides appliance and television services, and this role represents customers on client support calls. The representative handles service requests and complaints, completes work orders, and follows up with customers. The role supports customer satisfaction and business growth by resolving service needs and, when appropriate, offering additional work.

What you'll do

• Receive incoming calls professionally and courteously
• perform marketing and sales functions to sell additional work and earn business
• complete work orders
• return customer calls and respond to complaints. Cross-training in related positions may be included as needed.

What we're looking for

Skills & competencies

customer service representative

spencer's tv & appliances

mesa az

onsite

customer support calls

service requests

customer complaints

work orders

call handling

data entry

sales support

flexible scheduling

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling, growth and career advancement opportunities, and a positive working environment.

Why this role

Requires at least two years of administrative experience, strong written and verbal communication, detail orientation, and data-entry skills. Flexible scheduling and career advancement opportunities are listed.

About the employer

Spencer's TV & Appliances is hiring for this role. Industry: Appliance Repair and Maintenance. Sector: 81.