Customer Service Representative — Commercial Printing

Job overview

The Customer Service Representative role is onsite in Dallas, TX; compensation is not specified. The position supports an established commercial printing and direct mail company, coordinating with customers, sales representatives, and production teams. The representative helps customer orders move accurately through printing and mailing workflows by tracking progress, maintaining project information, and communicating updates. Hands-on training introduces the printing process and related customer service requirements.

What you'll do

• Respond to customer questions and requests
• coordinate orders with printing, production, warehouse, and mailing teams
• learn offset and digital printing, finishing, and mailing processes
• enter orders and prepare job instructions
• monitor job progress and communicate updates
• review job details and instructions
• obtain customer approvals and coordinate order changes
• participate in production meetings
• maintain customer and project information.

What we're looking for

Skills & competencies

customer service representative

commercial printing

dallas tx

hire energy

full-time

entry-level

hands-on training

direct mail

order coordination

customer updates

production workflow

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Entry-level opportunity with hands-on training; previous customer service, administrative, or office experience preferred but not required. Printing, manufacturing, logistics, or order-processing experience is a plus, not required.

About the employer

Hire Energy is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.