Technical Service Engineer — Healthcare IT

Job overview

The Technical Service Engineer role is listed in Somerville, MA, with a hybrid/remote working environment stated in the posting. Pay is $100,000–$110,000 per year, depending on experience. The role supports healthcare IT users and customer projects at RadNet. The engineer provides user support, troubleshoots escalated technical issues, coordinates implementations, and works with IT, Product, and Engineering teams to resolve incidents and improve support processes.

What you'll do

• Serve as a primary customer contact and implementation resource
• provide second-level healthcare IT support
• respond to inquiries through phone, email, and ticketing systems
• participate in a rotating support-queue schedule
• triage and assign tickets
• collaborate on escalations
• document incidents and solutions
• improve support processes and knowledge resources
• follow regulatory and internal IT policies.

What we're looking for

Skills & competencies

technical service engineer

healthcare it

somerville ma

radnet

$100,000–$110,000/year

it support

ticketing systems

healthcare systems

pacs

radiology

on-call rotation

hybrid/remote

Work arrangement

• Weekend coverage required

Why this role

The posting requires flexibility for varied hours and participation in on-call rotations and says the position may require occasional travel.

About the employer

RadNet is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.