Director of Front Office Operations

Job overview

The Director of Front Office Operations role is onsite in Southfield, MI. The posting describes compensation as competitive based on experience, without a numeric range. The role leads front desk and guest services operations in a luxury hotel environment. The position oversees front office staff, guest service, and administrative functions to support a high-quality guest experience from arrival through departure. It also coordinates with other hotel departments and vendors to maintain operational standards and provide hotel-wide front office support.

What you'll do

• Supervise and coordinate front office staff
• handle hiring, training, scheduling, and evaluation
• coordinate schedules and services
• assist guests with check-in, checkout, and other needs
• resolve guest concerns
• handle billing inquiries and accounting duties including posting charges, settlements, and shift closing
• complete daily and weekly reports
• coordinate with hotel departments and outside vendors
• serve as the primary hotel security contact.

What we're looking for

Skills & competencies

director of front office operations

southfield mi

redd hospitality

luxury hotel

front desk

guest services

hotel operations

staff leadership

billing

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision benefits
• paid time off
• holiday pay
• career advancement opportunities.

Why this role

Three to five or more years of front office leadership experience in a luxury or upscale hotel; flexible schedules including evenings, weekends, and holidays; health, dental, and vision benefits; paid time off and holiday pay.

About the employer

Redd Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.