Call Center Representative

Job overview

The Call Center Representative works in person in Valparaiso, IN. Pay is $18–$25 per hour. NW Baths provides bathroom remodeling and describes its mission as improving homeowners’ lives through products and customer service. The representative contacts homeowners, qualifies prospects, and schedules free in-home consultations for the sales team. The role also handles inbound calls, maintains accurate lead records, and follows up with customers and scheduled appointments.

What you'll do

• Contact homeowners using a provided script
• schedule qualified consultations
• answer inbound campaign calls
• adapt conversations to homeowners’ needs
• handle questions and objections
• gather and verify customer and project information
• enter records into company systems
• confirm appointments
• make quality-control follow-up calls
• maintain lead records and activity reports
• support sales and marketing teams.

What we're looking for

Skills & competencies

call center representative

valparaiso in

nw baths

bath concepts independent dealers

home remodeling

inbound calls

outbound calls

appointment scheduling

lead management

customer service

$18-$25 per hour

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, advancement opportunities, and a supportive team environment.

Why this role

The posting offers paid training and advancement opportunities and describes NW Baths as a growing bathroom remodeling brand.

About the employer

Bath Concepts Independent Dealers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.