Claims Service Representative – Countryway

Job overview

The Claims Service Representative – Countryway role is hybrid after a six-month in-office training period, based at the West Creek office in Richmond, VA. Compensation is $42,000–$48,000 per year. The role supports Countryway claims operations at Virginia Farm Bureau. This representative handles customer and claimant service across claims, including dispatching, rental and towing coordination, salvage processing, medical bill processing, and related administrative support. The work helps the claims unit process cases and provide service to customers.

What you'll do

• Maintain the glass and rental help desk
• dispatch claims and evaluate claim assignments
• verify and pay towing claims
• arrange rentals and follow up on rental vehicles
• maintain salvage programs and process salvage titles
• assist with claim setup, payments, mailings, and other claim types
• process medical bills and invoices
• answer phones and incoming messages
• provide technical support to claim department personnel.

What we're looking for

Skills & competencies

claims service representative

countryway

virginia farm bureau

richmond va

hybrid

monday–friday

8:00 a.m.–4:30 p.m.

$42k–$48k per year

claims processing

customer service

medical claims

rental coordination

salvage processing

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and continuing education reimbursement
• medical and dental insurance available on the first day
• employee 401(k) contribution
• paid time off.

Why this role

Hybrid schedule is offered after the six-month in-office training period; Monday–Friday, 8:00 a.m.–4:30 p.m. Benefits include paid training, continuing education reimbursement, medical and dental insurance from the first day, 401(k) contribution, and paid time off.

About the employer

Virginia Farm Bureau is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.