Secretary / Scheduler

Job overview

The Secretary / Scheduler is an onsite, full-time position in Mineral Ridge, OH, paying $18–$28 per hour. The role supports Thacker Plumbing & Heating’s plumbing and heating service team, helping keep technicians scheduled and customers informed. The position coordinates appointments and dispatch schedules while handling office administration and customer communications. Accurate records, work orders, invoices, and follow-up help the company deliver organized service to customers.

What you'll do

• Answer incoming calls and respond to customer inquiries
• schedule service appointments, installations, and maintenance calls
• maintain daily dispatch schedules
• perform data entry, filing, and correspondence
• communicate job details and updates among customers, technicians, and management
• process work orders and invoices
• maintain customer records
• follow up on appointment confirmations and service satisfaction.

What we're looking for

Skills & competencies

secretary

scheduler

customer service

appointment scheduling

dispatch coordination

office administration

plumbing services

heating services

mineral ridge oh

thacker plumbing & heating

$18–$28/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts
• health insurance
• paid time off.

Why this role

Prior administrative, receptionist, or scheduling experience is preferred; trades, HVAC, or plumbing experience is a plus but not required.

About the employer

THACKER PLUMBING & HEATING LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.