Senior Help Desk Engineer

Job overview

The Senior Help Desk Engineer role is primarily remote, based out of the Charlottesville, VA office; compensation is $65,000–$75,000 per year. The role supports PJ Networks’ managed IT services for small and medium-sized businesses in Central Virginia. As a Tier 2/3 escalation point, the engineer resolves complex client infrastructure issues and helps maintain proactive, reliable support. The role also improves monitoring systems and works with help desk staff, field engineers, and dispatch to deliver timely client service.

What you'll do

• Monitor client hardware, software, and network health using remote monitoring and management tools
• remotely manage, support, and update servers, hypervisors, and workstations
• create monitoring methods to improve proactive support
• triage alerts and resolve issues
• maintain client system documentation
• serve as Tier 2/3 escalation support
• troubleshoot Windows Server, Active Directory, Microsoft 365, networking, and line-of-business applications
• communicate and collaborate on escalated issues.

What we're looking for

Skills & competencies

senior help desk engineer

remote support

charlottesville va

pj networks

$65k-$75k

tier 2/3 escalation

windows server

active directory

microsoft 365

remote monitoring

managed it services

monday-friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan
• paid time off
• health insurance
• dental insurance.

Why this role

Monday–Friday schedule, averaging 40–45 hours per week; occasional after-hours or weekend work may be required. Required experience includes Windows Server, Active Directory, Group Policy, DNS, DHCP, hypervisors, and Microsoft 365.

About the employer

PJ Networks LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.