Associate Support Specialist
Employment type
Full-time
Work setting
On-site
Location
Bath, MI
Schedule
Day shift
Posted
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Job overview
The Associate Support Specialist is an onsite role based in Bath, MI, with compensation not specified. This position provides professional product support for cloud-based ERP software used by local governments. The role exists to troubleshoot customer issues, provide technical solutions, and maintain positive relationships with clients, contributing to the company's growth and high level of customer service.
What you'll do
- Complete onboarding process
- establish positive relationships with customers
- determine customer needs and provide solutions
- relay technical concepts
- communicate via email, phone, and in-person
- maintain composure in unfamiliar situations
- work with Quality Assurance team
- test developer changes.
What we're looking for
- Skills & competencies
- full-timeday shiftbath mitechnologysupport specialisterp softwarecustomer supporttechnical supportlocal governmentsoftware solutions
- Work arrangement
- Weekend coverage required
Why this role
Specializes in cloud-based ERP software for local governments.
About the employer
BS&A Software LLC is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Custom Computer Programming Services
- Occupation code
- 15-1232.00
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Listing ID: e01a7819-d76e-4aea-a2f3-a4095e2a9582