Help Desk / Information Technology Support Specialist

Job overview

The Help Desk / Information Technology Support Specialist role is onsite in Washington, DC, five days a week, with an annual salary of $62,000–$72,000, commensurate with experience. The role supports a high-profile project at a federal agency. TCG describes itself as a B Corp government contractor focused on employee and community responsibility. The specialist provides end-user assistance for hardware, software, network, printer, and application issues. The role helps keep users productive through troubleshooting, ticket documentation, account support, user guidance, and coordination with other IT staff; weekend and holiday morning check coverage is rotational.

What you'll do

• Serve as the first point of contact for technical assistance
• diagnose and resolve hardware, software, network, and printer issues
• install, configure, and troubleshoot devices
• escalate unresolved issues
• document tickets
• maintain user accounts and access
• provide user guidance
• support agency applications and web applications
• provide rotational weekend and holiday morning check coverage
• troubleshoot application issues and submit bug reports
• and maintain documentation and training materials.

What we're looking for

Skills & competencies

help desk

it support

washington dc

tcg, inc.

onsite

federal agency

hardware troubleshooting

software support

network support

ticketing systems

jira service management

weekend rotation

$62k–$72k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health care, 401(k), parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget.

Why this role

U.S. citizenship and ability to pass a federal government clearance check are required. Requires at least two years of relevant customer service and technical troubleshooting experience.

About the employer

TCG, Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.