Contact Center Representative – Appointment Scheduler

Job overview

The Contact Center Representative – Appointment Scheduler role is onsite in Apopka, FL, with compensation of $16.50–$19.00 per hour plus uncapped commissions on appointments that result in sales. The role supports Construction Unlimited, a Central Florida exterior contractor serving homeowners. The representative turns homeowner inquiries and warm leads into quality appointments by handling inbound and outbound calls, chats, and emails. Follow-up, confirmations, clear explanations of next steps, accurate ServiceTitan documentation, and meeting appointment-setting metrics help drive sales conversion.

What you'll do

• Handle high volumes of inbound and outbound calls, chats, and emails from warm leads
• convert inquiries into appointments for roofing and other exterior services
• follow up with leads, confirm appointments, and support conversion
• build rapport with homeowners and explain next steps
• set appointments with decision-makers when possible
• document activity in ServiceTitan
• meet appointment-setting, productivity, and confirmation metrics
• participate in coaching and training.

What we're looking for

Skills & competencies

contact center representative

appointment scheduler

apopka fl

construction unlimited

inbound calls

outbound calls

appointment setting

roofing services

servicetitan crm

warm leads

monday–friday 8 am–5 pm

$16.50–$19.00 per hour

uncapped commissions

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• uncapped commissions
• performance incentives.

Why this role

Uncapped commissions on appointments resulting in sales, performance incentives, and ServiceTitan experience identified as a premium skill.

About the employer

Construction Unlimited is hiring for this role. Industry: Commercial and Institutional Building Construction. Sector: 23.