Appointment Setter / Call Center Representative

Job overview

The Appointment Setter / Call Center Representative is an onsite role in Arlington Heights, IL. The posting lists a $40,000 base salary plus commission and performance incentives, with realistic total earnings of $55,000–$65,000 and top performers able to earn up to $80,000 or more annually. Matrix Basement Finishing specializes in basement finishing and remodeling, and its call center supports the design and sales team. The representative contacts interested homeowners, qualifies prospects, and schedules in-home consultations. Accurate CRM documentation and consistent performance against daily call, appointment, and quality benchmarks help move prospective customers toward remodeling consultations.

What you'll do

• Make high-volume outbound calls to homeowners who expressed interest in basement remodeling
• qualify prospects using scripts and criteria
• schedule in-home consultations for the design and sales team
• document calls, outcomes, and notes in the CRM
• follow daily call, appointment, and quality benchmarks.

What we're looking for

Skills & competencies

appointment setter

call center representative

arlington heights il

matrix basement finishing

$40k base

commission

performance incentives

outbound calls

inside sales

crm

home remodeling

basement finishing

in-home consultations

Work arrangement

• Weekend coverage required

Benefits & perks

• Commission and performance incentives
• supportive leadership and coaching
• clear systems, scripts, and expectations
• opportunity to grow within the call center or into other roles.

Why this role

$40,000 base salary plus commission and performance incentives; realistic total earnings of $55,000–$65,000; top performers can earn up to $80,000+ annually.

About the employer

MATRIX BASEMENT FINISHING is hiring for this role. Industry: All Other Specialty Trade Contractors. Sector: 23.