Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Juneau, AK
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Juneau, AK. The compensation for this position is $75,000 - $100,000 per year. This role supports the Cleo team by managing a portfolio of accounts across the full customer lifecycle. This role exists to build strong customer relationships, promote loyalty, and ensure long-term retention. The manager connects Cleo's platform capabilities to business outcomes, identifies expansion opportunities, and mitigates risks to protect ARR.
What you'll do
- Manage a portfolio of 30+ accounts
- conduct QBRs
- build customer relationships
- own GRR and NRR outcomes
- monitor health indicators
- identify upsell/cross-sell opportunities.
What we're looking for
- Skills & competencies
- full-timeday shiftonsitejuneau akcleocustomer successsaasaccount managementretentionexpansion$75,000-$100,000/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, Dental, Vision, 401k match, Flexible PTO, FSA/HSA, Employee Assistance Program, Paid Parental Leave.
Why this role
Requires 5+ years in Enterprise Software/SaaS Customer Success or Sales.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: dfda025f-2b00-44b3-afef-3ba7178d041a