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IT Support Specialist I
ISG Technology · Overland Park, KS · Client IT support
Employment type
Full-time
Work setting
On-site
Location
Overland Park, KS
Schedule
Day shift
Posted
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Job overview
The IT Support Specialist I is an onsite, full-time position in Overland Park, KS. Compensation is not specified. ISG Technology provides IT services that help clients secure networks, protect data, and design, implement, and manage IT infrastructure.
What you'll do
- Respond to and troubleshoot client issues
- prioritize and manage tickets according to priority and service-level agreements
- document triage and troubleshooting steps
- investigate recurring and complex problems and develop procedures to prevent future issues
- communicate ticket status and resolution plans to customers
- complete accurate ConnectWise data entry and maintain utilization standards.
What we're looking for
- Skills & competencies
- it support specialisttechnical supporttroubleshootingticket managementnetworkingsystems administrationcustomer servicefull-timeoverland park ksisg technology
- Work arrangement
- Weekend coverage required
Why this role
The role is part of a managed IT services provider recognized for its security offerings and client satisfaction.
About the employer
ISG Technology is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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