ITSM Consultant
Employment type
Full-time
Work setting
On-site
Location
Madison, WI
Schedule
Day shift
Posted
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Job overview
The ITSM Consultant is an onsite role based in Madison, WI, supporting the Wisconsin Department of Financial Institutions (DFI). This contract position focuses on operating and growing the IT Service Management program. This role exists to provide technical assistance for desktop applications and hardware while implementing ITSM improvements. By serving as an expert resource, the consultant ensures efficient IT operations and high-quality support for departmental staff.
What you'll do
- Provide technical assistance for desktop systems
- diagnose and patch hardware
- implement ITSM improvements
- communicate with customers
- prioritize tasks.
What we're looking for
- Skills & competencies
- full-timeday shiftmadison wiitsmconsultantdesktop supportitilonsiteweekend requiredno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Contract position
- details provided upon inquiry.
Why this role
Requires 4-7 years of experience; ITIL 4 Foundation certification is preferred; must be a WI resident.
About the employer
COOLSOFT is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: dfbd56a3-9b07-4878-a826-513e3af3444f