Team Lead, Market Operations

Job overview

The Team Lead, Market Operations role is onsite in Spring, Texas, and is full-time; compensation is not specified. The role supports Carvana’s local Market Operations hub and its customer and employee experience. The team lead oversees local operations, develops Customer Advocates, and addresses operational and customer-facing challenges. By monitoring performance, improving processes, and stepping in to support vehicle preparation or delivery when needed, the role contributes to the market’s ongoing success and Carvana’s customer-focused car-buying experience.

What you'll do

• Support team morale
• help interview, select, onboard, and train Customer Advocates
• coach employees, conduct performance check-ins, and set goals
• recognize team accomplishments
• prepare and present reports
• assist with vehicle washing or delivery as needed
• drive production and improve customer and employee experience
• manage complex customer-facing issues.

What we're looking for

Skills & competencies

team lead

market operations

people leadership

customer advocates

spring tx

carvana

full-time

weekend availability

employee development

customer experience

vehicle delivery

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• student loan payments, vehicle discounts, pet benefits, wellness program, and career development opportunities.

Why this role

Requires 5+ years of customer-facing team experience and 3+ years of management experience; weekend availability required.

About the employer

Carvana is hiring for this role. Industry: Vending Machine Operators. Sector: 44.