Hotel Front Office Supervisor

Job overview

The Hotel Front Office Supervisor role is onsite in Arden, NC; compensation is not specified. Hyatt Place Asheville Airport serves visitors near Asheville Regional Airport and the Asheville area. The supervisor leads front desk operations, coordinates guest arrivals and departures, and supports hotel management through staff coaching, guest issue resolution, and financial controls. The role helps maintain smooth service across the front desk and coordination with housekeeping and maintenance.

What you'll do

• Supervise front desk agents and assign tasks
• help create work schedules
• train new hires and provide performance feedback
• greet guests and oversee check-ins and check-outs
• handle special requests and complaints
• coordinate room status and repair needs with housekeeping and maintenance
• audit shifts, manage cash drawers and banks, and verify billing accuracy.

What we're looking for

Skills & competencies

hotel front office supervisor

hospitality

arden nc

hyatt place asheville

front desk operations

guest services

staff supervision

check-in and check-out

complaint resolution

cash handling

housekeeping coordination

flexible hours

Work arrangement

• Weekend coverage required

Why this role

The posting calls for one to two years of front desk or hospitality experience and availability for flexible hours, including mornings, evenings, weekends, and holidays.

About the employer

Hyatt Place Asheville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.