Senior Technical Support Specialist

Job overview

The Senior Technical Support Specialist role is onsite in Reston, VA. Compensation is not specified. The position provides frontline and advanced technology support to Stanley Martin Homes employees, supporting endpoint devices, business applications, collaboration tools, and enterprise systems. Stanley Martin Homes builds homes and aims to deliver an exceptional homebuyer experience. The specialist resolves technical issues, serves as an escalation point for complex troubleshooting, and helps improve support through documentation and technology projects. The role contributes to reliable employee technology and a positive internal support experience.

What you'll do

• Respond to service requests and incidents
• troubleshoot hardware, software, and connectivity issues
• support Microsoft 365, collaboration platforms, and endpoint devices
• image, deploy, and replace hardware
• support onboarding and offboarding
• maintain documentation
• escalate complex issues
• participate in on-call support activities
• create knowledge base content
• participate in technology deployments and improvement projects
• identify recurring issues and recommend solutions.

What we're looking for

Skills & competencies

senior technical support specialist

reston va

stanley martin homes

it support

microsoft 365

endpoint devices

hardware troubleshooting

software troubleshooting

service requests

knowledge base

on-call support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health care options
• employer-paid short- and long-term disability, basic life, and AD&D insurance
• 401(k) with up to $5,000 employer match
• HSA and dependent-care FSA
• paid parental and maternity leave
• employee assistance program
• tuition and certification reimbursement
• vacation and sick leave
• discounts and charitable giving match.

Why this role

Senior-level expectations include resolving advanced issues with minimal supervision and mentoring or escalation support experience; the posting includes on-call support activities.

About the employer

Stanley Martin Homes is hiring for this role. Industry: New Single-Family Housing Construction (except For-Sale Builders). Sector: 23.