Full-Time Remote Insurance Representative

Job overview

The Full-Time Remote Insurance Representative at Afni provides customer support for insurance-related inquiries. This role is remote for residents of Texas, with a base pay of $16.50 per hour plus potential bonuses. Afni is a company dedicated to fostering a supportive culture and providing career growth opportunities. This role exists to provide exceptional service to customers by handling policy inquiries, billing questions, and account maintenance. The representative acts as a primary point of contact, ensuring positive customer experiences and accurate documentation of interactions.

What you'll do

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products and coverage details.
• Accurately document customer interactions.
• Research and resolve customer concerns.
• Navigate multiple systems to access account information.
• Adhere to company policies and quality standards.
• Identify opportunities to transfer customers to licensed agents.

What we're looking for

Skills & competencies

full-time

remote

texas

insurance

customer service

call center

inbound

bonus potential

$16.50/hr

afni

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, Paid time off and holidays, 401(k) with company match, Employee assistance program, Career development, Paid training

Why this role

Remote role for Texas residents with performance-based bonus potential.

About the employer

Afni is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.