Fraud Support Representative

Job overview

The Fraud Support Representative role is listed in Fond du Lac, WI. Compensation is not specified. National Exchange Bank & Trust is an independent, family-owned bank serving Southeastern Wisconsin and supporting the communities it serves. The representative helps protect customers and the bank by reviewing account activity, identifying potential fraud, assessing risk, and taking appropriate action. The role also supports investigations and disputes while providing responsive customer assistance.

What you'll do

• Review account activity and identify potential fraud
• assess risk and take appropriate action to help prevent losses
• assist with fraud investigations, debit card disputes, deposit activity, and other fraud-related requests
• provide knowledgeable and responsive customer support
• maintain confidentiality of customer and bank information.

What we're looking for

Skills & competencies

fraud support representative

national exchange bank & trust

fond du lac wi

banking

fraud prevention

account review

risk assessment

debit card disputes

customer support

regulation e

regulation cc

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• employer-contributed health savings account
• disability and life insurance
• 401(k) match and profit sharing
• paid time off
• flexible scheduling and telecommuting options
• education assistance
• product and service discounts.

Why this role

The posting prefers previous banking and balancing experience and familiarity with Regulation E and Regulation CC. Benefits include insurance, retirement contributions, paid time off, flexible scheduling, telecommuting options, and education assistance.

About the employer

National Exchange Bank & Trust is hiring for this role. Industry: Commercial Banking. Sector: 52.