Member Service Representative
Employment type
Full-time
Work setting
On-site
Location
Mission, KS
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Member Service Representative role is onsite in Mission, KS; compensation is not specified. The representative supports clients’ administration of COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services. The role provides customer support to clients and participants, resolves and documents inquiries, updates participant information, and sends communications needed to maintain compliance.
What you'll do
- Answer calls and respond to email and chat inquiries
- address basic plan, account, insurance, and COBRA questions
- create, escalate, and resolve tickets
- support COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services
- update participant information
- document calls
- review and send letters to maintain compliance.
What we're looking for
- Skills & competencies
- member service representativemission kscustomer servicephone supportemail supportchat supportcobradirect and retiree billingeligibility and enrollmentticketing systemparticipant recordscompliance
- Work arrangement
- Weekend coverage required
Why this role
The posting requires a high school diploma or equivalent and at least two years of customer service experience; a college degree and knowledge of COBRA regulations and health insurance terminology are preferred or a plus.
About the employer
ITEDIUM Inc is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Direct Health and Medical Insurance Carriers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: df77135c-60cc-4518-98dd-6feec7277d62