Office Representative

Job overview

The Office Representative position is listed in Saint Paul, MN, and the posting describes an in-office agency role. Compensation is listed as $45,000–$65,000 per year. Castle Insurance Group is a Farmers Insurance agency serving individuals and families in its local community. The representative supports the agency’s daily operations and customer experience by welcoming customers, learning insurance products, helping with policy and coverage questions, maintaining records, and following up with new and existing customers. The role also contributes to agency growth through networking, lead generation, and collaborative customer service.

What you'll do

• Welcome and assist customers
• build relationships with new and existing customers
• answer questions and identify customer needs
• learn insurance products and services through training
• assist with policy questions, service needs, and coverage information
• network and generate leads
• communicate by phone, email, and in person
• follow up with customers
• maintain accurate records and documentation
• learn agency systems
• collaborate with team members and participate in ongoing training.

What we're looking for

Skills & competencies

full-time

saint paul mn

castle insurance group

farmers insurance

office representative

customer service

insurance agency

policy support

customer relationships

lead generation

training provided

commission opportunities

paid time off

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• flexible schedule
• paid time off
• training and development
• advancement opportunity
• positive office culture.

Why this role

No prior insurance experience required; full training and coaching provided; licensing support for qualified candidates; base pay plus commission and bonus opportunities.

About the employer

Castle Insurance Group (Farmers) is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.