Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Broken Arrow, OK
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative role is onsite in Broken Arrow, OK. Compensation is not specified. The representative serves as the communication hub between Da/Pro Rubber’s Sales Team and Manufacturing Team. The role supports accurate customer transactions and dependable order fulfillment by coordinating customer communications with production scheduling and shipping. It also maintains customer records and helps resolve issues that could affect delivery, accuracy, or service.
What you'll do
- Process customer transactions accurately and promptly
- address emails and phone calls professionally
- monitor shipment dates and expedite as needed
- coordinate lead times and delay alerts with production scheduling and shipping
- identify and escalate production or delivery issues
- resolve customer issues
- maintain customer files and records
- work toward goals set by the CSR Lead.
What we're looking for
- Skills & competencies
- customer service representativecustomer serviceorder processingcustomer transactionsshipment monitoringproduction coordinationshipping coordinationcustomer recordsbroken arrow okda/pro rubberorder accuracyon-time delivery
- Work arrangement
- Weekend coverage required
Why this role
Sales experience is preferred; performance indicators include on-time delivery, order accuracy, and response time.
About the employer
Da/Pro Rubber, Inc. is hiring for this role. Industry: All Other Rubber Product Manufacturing. Sector: 32.
Additional details
- Industry sector
- 32
- Industry
- All Other Rubber Product Manufacturing
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: df60816a-f2e8-4268-ae2f-80b3503a5bf7