Customer Experience Manager

Job overview

Customer Experience Manager is an onsite role in Spring Park, MN; compensation is $50,000–$70,000 per year. Elevation Labs’ contract manufacturing portfolio includes customer accounts supported by cross-functional teams. The manager owns customer relationships and commercial performance across an assigned book of business, coordinating orders, projects, and issue resolution while identifying growth opportunities. The role connects customers with planning, research and development, quality, operations, and sales teams to support retention, satisfaction, and revenue growth.

What you'll do

• Manage customer accounts and order execution
• coordinate product and packaging projects
• communicate forecasts and supply risks
• lead customer meetings and business reviews
• monitor revenue, margin, pricing, and account health
• pursue growth opportunities
• manage CRM pipeline
• negotiate pricing updates and support proposals
• coordinate cross-functional issue resolution
• mentor associate managers.

What we're looking for

Skills & competencies

customer experience manager

account management

customer relationships

contract manufacturing

revenue growth

order management

pricing

spring park mn

elevation labs

$50k–$70k

occasional travel

cross-functional leadership

Work arrangement

• Weekend coverage required

Why this role

The posting calls for occasional travel to manufacturing sites or customer locations as needed and 5+ years of customer service, account management, or inside sales experience.

About the employer

Elevation Labs is hiring for this role. Industry: Toilet Preparation Manufacturing. Sector: 32.