Member Services Coordinator – Customer Service

Job overview

The Member Services Coordinator – Customer Service role is onsite in Bradenton, FL, Monday–Friday from 8:00 a.m. to 4:30 p.m. Compensation is not specified. The coordinator supports estate planning members by answering benefit questions and connecting them with network attorneys.

What you'll do

• Make post-delivery and survey follow-up calls
• request online reviews from satisfied members
• explain Assured Care plan benefits and attorney network access
• participate in outbound call campaigns
• answer and route inbound calls
• resolve concerns and document interactions
• inform members about plan updates and service options.

What we're looking for

Skills & competencies

member services coordinator

customer service

bradenton fl

united placement group

full-time

onsite

monday–friday

8:00 a.m.–4:30 p.m.

estate planning

member support

inbound and outbound calls

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance after 90 days
• 401(k) with company match
• paid time off, vacation, holiday pay, and weekly pay.

Why this role

Requires 2+ years of customer service, call center, or member services experience and proficiency in Microsoft Office. The posting states no weekends. Health, dental, vision, and life insurance are available after 90 days, along with 401(k) matching, paid time off, vacation, holiday pay, and weekly pay.

About the employer

United Placement Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.