Customer Service Representative — Onsite

Job overview

The Customer Service Representative role is onsite in Dayton, TN. Starting pay is $18.00 per hour plus $5.09 per hour in health and welfare benefits. The role supports Edfinancial Services’ work helping people manage education-related financial needs as a contractor for the U.S. Department of Education. The representative handles customer calls, provides accurate information, and resolves questions while following federal and company guidelines. The role contributes to customer support through clear communication, sound judgment, and collaboration with the team.

What you'll do

• Handle inbound and outbound calls professionally and empathetically
• provide accurate information about products and services
• resolve customer questions and issues while maintaining compliance
• use sound judgment and communication skills
• and collaborate with the team.

What we're looking for

Skills & competencies

customer service representative

dayton tn

edfinancial services

onsite

full-time

no weekends

inbound calls

outbound calls

customer support

education services

$18/hr starting pay

$5.09/hr health and welfare

paid training

tuition assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, educational assistance, leadership development, medical/dental/vision/pet/life/disability insurance, 11 paid holidays, paid vacation, sick leave, and a mental health day after six months.

Why this role

No weekends; schedules are assigned based on business needs and may include evening shifts. Remote work may be possible after onsite training and at least six months of consistent performance, subject to company policy and business needs.

About the employer

Edfinancial Services LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.