Member Experience Representative

Job overview

The Member Experience Representative role is onsite in Ashland, KY. Compensation is not specified. Ashland Credit Union is a nonprofit, member-owned credit union that helps members pursue financial goals and serves its community. The representative assists members with transactions through an Interactive Teller Machine, responds to service needs, and offers relevant solutions. The role supports member loyalty, accurate service, and the credit union’s financial wellness and outreach efforts.

What you'll do

• Use active listening to understand member needs
• assist with transactions through an Interactive Teller Machine
• process deposits, payments, check cashing, currency exchange, cashier’s checks, and gift cards
• respond to member needs through service and sales channels
• manage risk using policies and procedures
• participate in required training
• use outbound calls, financial wellness conversations, targeted outreach, and community contacts.

What we're looking for

Skills & competencies

member experience representative

ashland ky

ashland credit union

member service

interactive teller machine

account transactions

cash handling

financial wellness

member-owned credit union

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Why this role

The posting specifies Monday–Thursday, 8:00 a.m.–5:00 p.m. EST, and Friday, 8:00 a.m.–6:00 p.m.

About the employer

Ashland Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.