Automotive Service Advisor, BMW of Houston Midtown

Job overview

Automotive Service Advisor, BMW of Houston Midtown is an onsite, full-time role in Houston, TX; compensation is not specified. Group 1 BMW of Houston Midtown seeks an advisor to support a premium vehicle ownership and customer service experience. The advisor serves as a point of contact between customers and the service operation, gathering vehicle information, explaining maintenance and repair needs, preparing estimates, and coordinating repair timing. The role also supports appointment scheduling, customer follow-up, warranty procedures, and customer satisfaction goals.

What you'll do

• Greet customers and obtain vehicle information
• advise on vehicle care and manufacturer specifications
• prepare repair estimates
• communicate repair completion timing with customers and technicians
• answer service calls
• schedule appointments
• conduct customer follow-up
• follow manufacturer warranty procedures and applicable laws and company policies.

What we're looking for

Skills & competencies

automotive service advisor

bmw

luxury automotive

customer service

repair estimates

service appointments

warranty procedures

houston tx

group 1 automotive

401(k) match

paid time off

employee vehicle purchase program

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability insurance
• 401(k) with company match
• paid time off
• employee stock purchase and vehicle purchase programs
• paid training and advancement opportunities.

Why this role

At least one year of Service Advisor experience is required; luxury automotive experience is a plus. CDK, Xtime, and TSD experience is preferred.

About the employer

Group 1 Automotive, Inc. is hiring for this role. Industry: General Automotive Repair. Sector: 81.