Front Desk Agent

Job overview

Front Desk Agent is an onsite role in Dallas, TX; compensation is not specified. The agent supports guest services at Aloft/Element Lovefield, operated by Raines, a hotel development, management, and investment company. The role welcomes guests, handles reservations and check-in/check-out, responds to inquiries, and resolves concerns. It coordinates with hotel departments to support a smooth stay and maintain guest satisfaction.

What you'll do

• Greet guests
• answer inquiries and accept reservations
• handle check-in and check-out
• resolve guest problems and complaints
• allocate rooms based on preferences and requests
• manage calls, messages, billing, payments, and front desk records
• coordinate with other departments
• follow guest safety and security procedures.

What we're looking for

Skills & competencies

front desk agent

dallas tx

aloft/element lovefield

raines

hotel hospitality

guest services

reservations

check-in and check-out

customer service

room allocation

microsoft 365

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• career advancement opportunities.

About the employer

Aloft/Element Lovefield is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.