Customer Solutions Specialist

Job overview

The Customer Solutions Specialist role is onsite in Moline, IL. Compensation is $99,900–$131,145 per year, with a 15% target annual bonus incentive. The role supports KONE Americas’ front-line teams and customer service project managers. The role analyzes and resolves product application and order-engineering issues to help ensure projects are sold and engineered correctly. It collaborates with field operations and colleagues to support installation processes, safety, quality, customer satisfaction, and profitable business results.

What you'll do

• Analyze and problem-solve customer and project needs
• support front-line teams and CSM project managers in selling and engineering projects correctly
• collaborate with field operations on installation processes and field support
• help ensure projects meet codes, regulations, and safety requirements
• apply KONE product and order-engineering knowledge
• use MS Office, Excel, Word, and SAP
• survey and assess existing elevator equipment
• coordinate with supply engineering and project management.

What we're looking for

Skills & competencies

customer solutions specialist

elevator products

order engineering

product applications

field operations

project management

sap

safety and quality

moline il

kone

$99,900–$131,145/year

15% target bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) employer match and non-elective contribution
• medical, prescription, dental and vision insurance
• HSA and FSA
• paid time off and holidays
• parental leave
• tuition reimbursement
• commuter benefits
• additional insurance and well-being programs.

Why this role

Requires 5+ years of relevant engineering experience or several years of experience in elevator business field operations.

About the employer

KONE, Inc is hiring for this role. Industry: Engineering Services. Sector: 54.