IT Help Desk Specialist

Job overview

The IT Help Desk Specialist role is listed in Lowell, AR; the posting does not specify a work arrangement or schedule. Compensation is $55,000–$80,000 per year. Wachter provides technology services that help commercial and industrial clients operate efficiently. The specialist supports employees by resolving hardware, software, account, and device issues across workplace systems. Timely ticket handling, user guidance, and accurate asset records help maintain reliable internal technology services.

What you'll do

• Provide onsite and remote support for PCs, Macs, printers, phones, and office devices
• troubleshoot Windows, macOS, and Linux
• assist with Microsoft 365
• administer accounts and devices in Microsoft Entra ID and Intune
• support approved AI tools
• manage service tickets
• collaborate on escalations
• maintain equipment and asset records
• and follow IT policies.

What we're looking for

Skills & competencies

it help desk

lowell ar

wachter

it support

windows

macos

linux

microsoft 365

microsoft entra id

intune

servicenow

$55k–$80k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid medical, dental, prescription, and vision benefits
• life, AD&D, and LTD insurance
• paid vacation and holidays
• company-matched 401(k) and IRA retirement savings.

Why this role

Microsoft 365 and corporate IT experience are highlighted. ServiceNow, Intune, Azure administration, and AI assistant experience are pluses. Occasional after-hours or on-call work may be required.

About the employer

Wachter, Inc. is hiring for this role. Industry: Electrical Contractors and Other Wiring Installation Contractors. Sector: 23.