Senior Customer Business Executive, Public Sector

Job overview

The Senior Customer Business Executive, Public Sector role is described as hybrid in Washington, DC. Compensation is not specified in the posting. WalkMe develops a Digital Adoption Platform that helps organizations navigate change and drive enterprise AI adoption. The role owns and grows strategic public-sector accounts by connecting platform capabilities to customer priorities and measurable outcomes. It leads executive relationships, adoption and value-realization strategies, renewals, and expansion, coordinating with internal technical teams when implementation support is needed.

What you'll do

• Manage strategic customer accounts and develop long-term account strategies
• build senior stakeholder relationships and lead executive business reviews
• guide platform adoption, optimization, governance, and scalable use cases
• own renewals and expansion strategy
• monitor usage and engagement for risks and opportunities
• develop value-realization frameworks and ROI narratives
• partner with technical teams as needed.

What we're looking for

Skills & competencies

public sector

customer business executive

strategic account management

enterprise saas

digital adoption

federal/sled

executive engagement

renewals

account expansion

platform adoption

washington dc

walkme

hybrid work

customer success

Work arrangement

• Weekend coverage required

Benefits & perks

• Health coverage options, annual leave, RefreshMe Days, retirement contributions, wellness reimbursements, and professional development opportunities.

Why this role

The role focuses on existing Federal/SLED accounts and includes ownership of renewals and expansion.

About the employer

WalkMe is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.