Customer Service Representative

Job overview

The Customer Service Representative role is in person in Saint Louis, MO, with regular travel to trade show sites; compensation is not specified. The role supports Heritage Exposition Services’ exhibitor services and event operations. The position helps deliver a smooth exhibitor experience by managing orders and inquiries, coordinating production schedules, supporting on-site trade show services, and resolving customer issues in collaboration with internal teams.

What you'll do

• Respond to customer inquiries and provide updates
• enter exhibitor orders and changes
• answer calls and emails
• assist with on-site trade show customer service and logistics
• calculate invoice figures
• coordinate production schedules
• resolve exhibitor concerns and escalate when needed
• assist with administrative support and process improvement.

What we're looking for

Skills & competencies

customer service representative

saint louis mo

heritage exposition services

exhibitor support

trade shows

order management

data entry

invoice processing

production coordination

on-site event support

travel required

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plan
• 401(k) with employer match when applicable
• employee stock ownership plan
• paid time off and holidays
• training and professional development
• career growth opportunities.

Why this role

Regular paid travel to trade shows, including overnight stays; weekend work and extended hours may be required based on show schedules; proficiency with Microsoft Office and Google Docs required.

About the employer

Heritage Exposition Services is hiring for this role. Industry: Convention and Trade Show Organizers. Sector: 56.