Inbound Customer Service Agent, Tolling

Job overview

The Inbound Customer Service Agent, Tolling role is onsite in Tampa, FL; compensation is $14–$15.20 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The agent handles customer contacts and tolling-related inquiries, resolves disputes, processes payments, and documents claims. The role supports customer satisfaction through accurate information, effective issue resolution, and appropriate escalation.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• research systems and coordinate with departments
• complete account management tasks
• document and process claims
• follow scripts, policies, and procedures
• use training and knowledge resources to answer questions
• protect confidential information
• escalate issues appropriately
• attend meetings and training
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound customer service agent

tolling

tampa fl

mci careers

customer service

inbound calls

payment processing

dispute resolution

contact center

paid training

entry-level

$14–$15.20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• incentives
• advancement opportunities
• full benefits.

Why this role

Entry-level, onsite position; prior contact center experience is not required. Paid training and advancement opportunities are offered.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.