Case Aide — Shelter

Job overview

The Case Aide — Shelter role is an onsite, full-time position in New Braunfels, TX; compensation is not specified. At the Crisis Center of Comal County, the Shelter team supports survivors of crisis and trauma as they work toward safety and stability. This role helps maintain a safe, welcoming shelter while providing practical and crisis support to residents and callers. The aide responds to hotline calls, assists with intake and safety planning, coordinates transportation and activities, supports meals and daily operations, and documents client services alongside case management staff.

What you'll do

• Answer crisis hotline calls and provide trauma-informed crisis intervention, safety planning, information, and referrals
• assist with shelter admissions and intake
• support residents and families
• coordinate transportation, activities, appointments, and supplies
• assist with meal preparation and cleanup
• maintain shelter spaces and client documentation
• participate in the Sexual Assault Crisis Response on-call rotation.

What we're looking for

Skills & competencies

case aide

shelter

full-time

new braunfels tx

crisis center of comal county

crisis intervention

safety planning

survivor support

shelter intake

client transportation

meal preparation

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Supportive team environment, professional growth and training opportunities, and agency support for completing First Aid and CPR certification after hire.

Why this role

Supports survivors and families through crisis response and shelter services; includes participation in an on-call rotation.

About the employer

Crisis Center of Comal County is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.