Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Cuba, MO. Compensation is not specified; the posting describes competitive starting pay and merit raises. The role is part of Versa-Tags’ Customer Support Department, serving promotional, automotive, and advertising specialty distributors with printed products. The representative supports customers from initial inquiry through order follow-up, providing product information, resolving issues, tracking shipments, and preparing accurate orders. The role helps connect customers with the company’s products and supports the team’s preparation of orders for production.

What you'll do

• Open and maintain customer accounts
• manage high-volume inbound and outbound calls
• provide accurate product and service information
• track shipping and resolve inquiries or complaints
• file orders and prepare samples
• prepare mail and invoices
• track issues in help desk software and escalate as appropriate
• create written orders from verbal requests
• provide catalog pricing
• enter payment and account information into the Lift ERP System.

What we're looking for

Skills & competencies

customer service representative

cuba mo

versa-tags

customer support

inbound and outbound calls

order processing

product information

shipping inquiries

help desk software

lift erp

monday–thursday 8:30–5

friday 7:30–4

no sunday or holiday work

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance, dental and vision plans, company-paid $100,000 term life insurance, company-paid short-term disability insurance, paid time off, 401(k) with up to 4% employer match, employee assistance program, discounted gym membership, on-site health screenings, and morale events.

Why this role

The listed schedule is Monday–Thursday, 8:30 a.m.–5 p.m., and Friday, 7:30 a.m.–4 p.m. The posting states no Sunday or holiday work.

About the employer

Versa Tags is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.