IT Support Agent

Job overview

The IT Support Agent role is based onsite in Fort Lauderdale, FL for introductory training; the posting says employees may have the opportunity to work from home. Compensation is $14–$16 per hour. L7 Solutions describes this as an entry-level Support Desk role with training paths and professional training courses. The agent serves as an initial point of contact for end users, handling straightforward support requests and routing more complex issues to technicians. The role builds familiarity with client systems and support processes, with the opportunity to progress toward a Support Technician role.

What you'll do

• Answer incoming client calls
• resolve simple or fast tickets
• create tickets and route calls to technicians
• provide application support for tools such as Office, Microsoft 365, and QuickBooks
• configure hardware and install common peripherals
• provide basic wireless router and access point support
• access client systems through RMM tools
• participate in peer training and shadowing
• manage basic logistics and inventory for enterprise clients.

What we're looking for

Skills & competencies

it support agent

support desk

entry-level it

technical support

microsoft 365

quickbooks

hardware configuration

basic network support

fort lauderdale fl

l7 solutions

$14–$16/hour

work-from-home opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• short- and long-term disability
• life insurance
• 401(k) match
• company-sponsored cell phone for personal use
• internal training paths and professional training courses.

Why this role

The posting describes an entry-level role and says employees may have the opportunity to work from home after introductory onsite training; candidates may be fast-tracked to Support Technician within three to six months.

About the employer

L7 Solutions is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.