Pharmacy Technician Services Associate

Job overview

The Pharmacy Technician Services Associate role is an onsite position based in Alabama. Compensation is not specified beyond the $20.00 per hour rate mentioned in the posting, and this role supports Conduent's healthcare client services department. This role exists to provide first-point-of-contact support for state eligibility programs. The associate will resolve account inquiries, process prescription prior authorizations, and ensure accurate data entry to maintain efficient pharmacy operations and positive customer experiences.

What you'll do

• Provides first call resolution for state eligibility programs via telephone
• enters client data into system
• assists clients with understanding their rights and responsibilities related to appeals
• verifies eligibility and summarizes case activity
• works daily from assigned queues and incoming documents
• assists the pharmacy in general pharmacy operations
• retrieves prescriptions for review
• handles prescription prior authorization requests
• provides tier 1 and tier 2 support
• responds to telephone inquiries and complaints using standard scripts
• investigates and resolves complaints.

What we're looking for

Skills & competencies

full-time

day shift

alabama

al

pharmacy technician

customer service

remote

conduent

healthcare

no weekends

certified pharmacy technician

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision benefits from day one
• PerkSpot employee discount program
• paid time off and holidays
• paid training
• equipment provided.

Why this role

Certified Pharmacy Technician required; includes paid training and equipment provided.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.