Patient Experience Specialist — Full-Time, Days (Hollywood)

Job overview

The Patient Experience Specialist role is onsite in Los Angeles, CA. The posting lists annual pay of $70,304–$82,976. The specialist works with hospital leaders and staff to improve patient-centered care and engagement. The role leads the hospital’s patient experience strategy, identifies improvement priorities, and measures results. It uses patient feedback and survey data to guide changes, supports staff engagement and training, and coordinates complaint and grievance follow-up with risk management and quality and patient safety teams.

What you'll do

• Develop and lead the hospital patient experience strategy
• work with leaders and staff on improvement goals and plans
• analyze survey data and complaints
• support patient advisory councils and employee training
• co-chair the Patient Excellence Committee
• collaborate on complaint and grievance tracking, trends, and follow-up
• advocate for patients and families.

What we're looking for

Skills & competencies

patient experience specialist

full-time

days

hollywood

los angeles ca

southern california hospitals

patient engagement

patient-centered care

quality improvement

patient satisfaction

$70,304–$82,976/year

hospital leadership

Work arrangement

• Weekend coverage required

Why this role

The posting requires five years of experience in a hospital, health plan, or physician office/group setting; a bachelor’s degree and patient experience background are preferred.

About the employer

Southern California Hospitals is hiring for this role. Industry: Specialty (except Psychiatric and Substance Abuse) Hospitals. Sector: 62.