Client Services Case Manager

Job overview

The Client Services Case Manager role is based in Harford County, MD, with work in the office, client homes, local hospitals, and community settings; it may be remote or onsite during emergencies. Compensation is $26–$28 per hour. The role is in SARC’s Client Services Department, supporting people affected by domestic violence, sexual violence, and stalking. The case manager assesses client needs, coordinates resources, provides crisis intervention and advocacy, and maintains follow-up and documentation. The work helps clients access services and safety supports while contributing to community education and staff knowledge of benefit programs.

What you'll do

• Assess immediate and long-term client needs
• coordinate access to housing, benefits, financial assistance, health care, legal advocacy, and other resources
• provide crisis intervention, safety planning, advocacy, and referrals
• participate in the on-call rotation and provide after-hours hospital accompaniment
• staff helpline and chatline shifts
• provide community education and training
• assist with benefit applications
• maintain client records and follow up on services.

What we're looking for

Skills & competencies

client services case manager

harford county md

sarc

case management

crisis intervention

domestic violence advocacy

sexual violence advocacy

on-call rotation

24-hour helpline

community education

$26–$28 per hour

bachelor's degree

Work arrangement

• Weekend coverage required

Benefits & perks

• Eleven paid holidays plus two floating holidays, up to 112 hours of first-year vacation, up to 96 hours of annual sick leave, health plan options with employer HSA contribution, employer-paid standard individual health premiums, dental and vision insurance, voluntary life and AD&D coverage, and employer-paid parking.

Why this role

Requires participation in an on-call rotation, including after-hours response; the schedule includes Monday through Friday business hours and one noon-to-8 p.m. shift, with flexibility for client needs.

About the employer

SARC is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.