Customer Service Representative, Helpdesk

Job overview

The Customer Service Representative, Helpdesk role is hybrid in Hampton, VA, with starting pay of $19 per hour. The position supports the Customer Service team, which provides customer assistance and account support. The representative handles routine inquiries and issues across phone, email, and chat, escalating complex matters when needed. Accurate records, order processing, and coordination with service providers help maintain responsive customer support and a positive service experience.

What you'll do

• Handle customer inquiries by phone, email, and chat
• resolve routine issues such as phone activations, order tracking, and complaints
• escalate complex problems
• assist with customer onboarding and account records
• coordinate with service providers and other teams
• enter data and process orders
• act as an intermediary to prevent unnecessary upselling.

What we're looking for

Skills & competencies

customer service representative

helpdesk

hybrid

hampton va

nesco resource

phone support

email support

chat support

order processing

account records

public trust

$19/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, 401(k), and Employee Assistance Program services.

Why this role

Available schedules include 9:30 a.m.–8 p.m. four days a week, 11:30 a.m.–8:30 p.m. five days a week, and 7 a.m.–3:30 p.m. five days a week. A high-risk Public Trust designation requires a background investigation.

About the employer

Nesco Resource, LLC is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.