Licensed Insurance Customer Service Representative

Job overview

The Licensed Insurance Customer Service Representative role is onsite in Lynn Haven, FL, with an optional hybrid work location arrangement. The stated year-end total compensation range is $45,000–$60,000, including base salary and bonus opportunities. Jessica Lyng Agency serves clients through insurance policy support and customer service. The representative handles policy servicing, answers client questions, processes changes and payments, and follows up to support retention. The role helps clients feel informed and supported while identifying needs that may be referred to the sales team.

What you'll do

• Handle policy endorsements, billing inquiries, and payment processing
• support clients by phone, email, and in person
• build relationships and follow up to improve retention
• maintain accurate client records and comply with industry regulations
• identify client needs and refer opportunities to the sales team.

What we're looking for

Skills & competencies

lynn haven fl

jessica lyng allstate agency

property and casualty license

policy servicing

client support

billing inquiries

policy changes

retention

$45k–$60k

hybrid optional

monday–friday

weekends off

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, flexible schedule, career growth opportunities, retirement plan, evenings off, weekends off, and optional hybrid work location.

Why this role

Active Property & Casualty license required; optional hybrid work location; Monday–Friday schedule with evenings and weekends off; year-end compensation includes base salary plus bonus opportunities.

About the employer

Jessica Lyng Allstate Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.