Senior Engagement Manager

Job overview

The Senior Engagement Manager role is remote in the United States. Compensation is $104,368–$156,551 per year in base salary. The role is part of Lyric’s Customer Success function, supporting healthcare payor clients using its decision intelligence platform. The manager leads client relationships and implementation projects, coordinating cross-functional teams to configure, deploy, and drive adoption of Lyric products. The role translates customer needs into requirements, manages risks and delivery, and supports continuous improvement so clients can achieve successful implementation outcomes.

What you'll do

• Lead multiple client implementation projects
• facilitate discovery sessions and document requirements
• represent Lyric project teams to clients
• coordinate cross-functional delivery
• manage scope, schedules, budgets, risks, and dependencies
• maintain project documentation and status reporting
• lead escalations and course corrections
• monitor delivery outcomes and customer satisfaction
• support change management and continuous improvement.

What we're looking for

Skills & competencies

senior engagement manager

client engagement

healthcare technology

software implementation

project management

customer success

remote us

lyric

$104,368–$156,551/year

20%–25% travel

Work arrangement

• Weekend coverage required

Why this role

The role requires 20%–25% travel and applicants must already be legally authorized to work in the United States; visa sponsorship is unavailable.

About the employer

Lyric is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.