Customer Advocate, Vehicle Market Operations

Job overview

The Customer Advocate, Vehicle Market Operations role is onsite in Houston, TX. Pay is $19 to $21 per hour. Carvana describes itself as a used automotive retailer and says Customer Advocates help improve the car-buying and vehicle pickup experience. The advocate supports customers during vehicle pickup, completes paperwork, records customer notes, and addresses questions or minor technical issues. The role also helps keep vehicles ready for customers and requires safe driving and a clean driving record.

What you'll do

• Create a positive vehicle pickup experience
• complete customer paperwork and tracking-system notes
• address customer questions and minor vending-machine issues
• drive safely
• perform physical tasks such as detailing and loading or unloading vehicles.

What we're looking for

Skills & competencies

customer advocate

vehicle market operations

full-time

houston tx

carvana

customer experience

vehicle pickup

customer paperwork

saturday required

7 a.m.–3 p.m. or 1 p.m.–9 p.m.

$19–$21 per hour

notary within 90 days

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, paid time off, wellness program, free mental health support, advancement opportunities, and potential overtime during busy seasons.

Why this role

Requires at least two years of customer-facing experience. Saturday availability is required, and team members must be available to work six days a week. A local notary must be obtained within the first 90 days.

About the employer

Carvana is hiring for this role. Industry: Used Car Dealers. Sector: 44.