Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Hudsonville, MI. Compensation is not specified. The position supports the Baker Buick GMC service department and its customer service team. The advisor serves as the customer’s main contact throughout vehicle service, helping identify needs, explain recommended work, and keep customers informed. By coordinating estimates, inspections, paperwork, and shop progress, the role supports customer satisfaction and timely vehicle service.

What you'll do

• Serve as the primary customer contact from initial greeting through vehicle delivery
• learn products
• assess customer needs and present appropriate services
• review multi-point inspection results
• prepare and present estimates
• manage the book of business to keep vehicles moving through the shop on schedule
• update customers on progress and status changes
• maintain current paperwork
• follow manufacturer warranty policies and procedures.

What we're looking for

Skills & competencies

automotive service advisor

customer service

dealership service

vehicle maintenance

service estimates

multi-point inspection

warranty compliance

customer communication

hudsonville mi

baker buick gmc

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, life, and vision insurance
• 401(k)
• paid time off
• employee discount program.

Why this role

Baker Buick GMC Hudsonville was named 2025 Dealer of the Year by General Motors; CDK dealer management system experience is a bonus.

About the employer

Baker Buick (Hudsonville) is hiring for this role. Industry: General Automotive Repair. Sector: 81.