Customer Associate Supervisor

Job overview

The Customer Associate Supervisor role is based at a major NorthWestern Energy office location in South Dakota or Nebraska; the listing identifies Sioux Falls, SD. The posting gives a starting pay range of $57,200–$83,300 per year and describes part-time telecommuting within the service territory as negotiable. NorthWestern Energy is a regulated electric and natural gas utility serving Montana, South Dakota, and Nebraska. The supervisor leads and develops Customer Associates while overseeing service quality across customer service, construction, and central processing functions. The role helps maintain a consistent customer experience and ensures divisional administrative needs are met.

What you'll do

• Supervise, train, coach, and mentor Customer Associates
• monitor customer interactions and service quality
• maintain relationships with internal departments, external entities, and regulatory bodies
• administer salaries, approve procurement card expenditures and time tickets, support hiring, develop and train processes, facilitate change management, resolve escalated issues, and explain rate changes and bill calculations to customers.

What we're looking for

Skills & competencies

customer associate supervisor

northwestern energy

sioux falls sd

customer care

customer service

team supervision

coaching and mentoring

utility

travel up to 20%

$57,200–$83,300/year

401(k) match

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) contributions
• healthcare, dental, and vision
• HSA and FSA options
• employee assistance program
• life insurance
• tuition reimbursement
• paid time off and holidays
• paid training.

Why this role

Travel up to 20% is required, including travel throughout Montana, South Dakota, and Nebraska as needed. A bachelor’s degree and/or equivalent experience is listed; supervisory experience is preferred.

About the employer

Northwestern Energy is hiring for this role. Industry: Regulation and Administration of Communications, Electric, Gas, and Other Utilities. Sector: 92.