Front Office Manager

Job overview

The Front Office Manager role is onsite in Los Angeles, CA, with a stated salary of $75,000 per year. The manager supervises the hotel’s front desk staff and reports to the General Manager. The role oversees daily front desk operations to support revenue, profitability, and guest satisfaction. It leads Guest Service Agents, addresses guest needs and complaints, and helps ensure consistent hospitality and service standards.

What you'll do

• Interview, hire, train, and evaluate front desk staff
• resolve employee issues and recommend discipline when appropriate
• respond to guest requests and concerns
• supervise daily front desk operations and Guest Service Agents
• implement company programs and operating procedures
• resolve customer complaints through research and sound judgment
• and maintain regular attendance.

What we're looking for

Skills & competencies

front office manager

crescent hotels & resorts

los angeles ca

hotel operations

front desk

guest services

guest satisfaction

team supervision

staff training

revenue operations

$75,000 per year

hospitality

Work arrangement

• Weekend coverage required

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.