Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Wilmot, WI. Pay is $85,000–$100,000 per year. This role supports the Kenosha Branch by leading teams to deliver legendary customer service. This role exists to empower teams and maintain high service standards. The manager will train Team Leads, oversee daily operations, evaluate procedures, and resolve escalated issues to ensure efficiency and customer satisfaction.

What you'll do

• Train Team Leads to build a high-performing team.
• Manage daily activities of customer service departments.
• Evaluate team procedures and identify improvements.
• Review performance reports to increase efficiency.
• Resolve escalated customer issues.

What we're looking for

Skills & competencies

full-time

day shift

wilmot wi

uline

department manager

customer service

onsite

no on-call

drug-free workplace

$85k-$100k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

401(k) with 6% match from day one, tuition assistance, on-site fitness center, bonus programs.

About the employer

Uline, Inc. is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.